Deleting your account takes 30 days. Your account closes the moment you ask, and we delete it for good when the 30 days are up. Until then you can change your mind.
Before you delete
- Download your data. Open Settings → Your account and choose Download all data. You get one ZIP file with your menu, calculators, customers, quotes, invoices, settings and every file you uploaded. You can also download it during the 30 days.
- Any active Pro subscription is cancelled the moment you ask: no further charges, and no refund for the remaining period. If you'd rather use the time you've already paid for, cancel via Settings → Subscription & billing → Manage billing first and delete the account when the period ends. See Upgrade, Downgrade, or Cancel Your Plan.
What happens when you ask
- Your calculators go offline and stop taking requests.
- When you sign in, you see the date your account will be deleted, with buttons to cancel the deletion or download your data. Your team members can't use the workspace in the meantime.
- We email you a receipt, and a reminder 3 days before the date.
Changed your mind?
Sign in and choose Cancel deletion. Your account opens again on the Free plan, with your calculators back online as far as the Free plan allows. To get Pro back, subscribe again under Settings → Subscription & billing.
What gets deleted after 30 days
Your calculators, products, categories, customers, quote requests, orders, invoices, staff, events, uploaded files, email settings and your login. We keep our own billing records of what we charged you for as long as accounting law requires.
How to delete your account
- Open Settings → Your account.
- Scroll to Danger Zone.
- Click Delete Account.
- Confirm by clicking Delete my account in the dialog.
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