CaterWay
CaterWay
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Terms of Service

Effective Date: February 27, 2026 · Last updated: August 16, 2026

1. Introduction & Acceptance

By accessing, browsing, registering for, or using the Caterway platform and all related services, features, content, and functionalities (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Gentlio Oy, a company registered in Finland under Business ID 3644859-5 ("Company," "we," "us," or "our").

Effective Date: February 27, 2026

These Terms govern your access to and use of the Service. If you do not agree to any part of these Terms, you must immediately cease accessing and using the Service. Your continued use of the Service following any modification to these Terms constitutes your acceptance of such modifications.

2. Definitions

For purposes of these Terms, the following terms shall have the meanings set forth below:

  • "Service" means the Caterway Software-as-a-Service (SaaS) platform, including all features, functionalities, tools, interfaces, documentation, and services provided by the Company, including but not limited to quote management, calculator tools, and menu management capabilities.
  • "User" or "you" means any individual or entity that accesses or uses the Service.
  • "Subscriber" means a User who has registered for an account and maintains an active subscription to the Service under one of the available tiers (Free or Pro).
  • "Account" means the account created by a Subscriber upon registration, which provides access to the Service.
  • "Content" means all text, data, graphics, images, audio, video, information, files, and other materials contained within or accessible through the Service.
  • "User Content" means any Content that you upload, create, store, display, transmit, or otherwise provide to the Service, including quotes, menus, customer information, and other business data.
  • "End Customer Data" means any information about your customers that may be referenced in your User Content, including names, email addresses, phone numbers, and other identifying information.
  • "Subscription" means your decision to use the Service on a specified Subscription Tier (Free or Pro) for a specified billing period.
  • "Billing Period" means the time period during which you have paid for the Service (typically one month, six months, or one year).
  • "Fee" or "Payment" means the amount charged to a Subscriber for the use of the Service.
  • "Platform" means the online service and technology owned and operated by the Company.

3. Service Description

The Service is a SaaS-based catering management system designed for catering businesses. The primary features of the Service include:

  • Quote Management System: Tools to create, edit, and manage quotes
  • Calculator Tools: Automated calculation system
  • Menu Management: Application for creating and managing menus
  • Admin Dashboard: Interface for managing business and customer information
  • Documents and Sheets: Producing quotes, allergen sheets and prep and picking sheets
  • Public Pages: A public page and quote calculator for the catering business's own website
  • Other Features: Whatever else the Service offers from time to time, for example stock, an event calendar, email to your customers and AI-assisted tools

The Service is online-based and accessible through a web browser. You can access the Service using your Subscriber account credentials (username and password).

4. Eligibility

You may use the Service only if:

  • You are at least 18 years old
  • You are an authorized representative of a business with the authority to bind the business to these Terms
  • You have the legal capacity to enter into a binding contract
  • You use the Service only for lawful purposes
  • You have not previously violated these Terms or other rules related to the Company's services

By registering for the Service, you represent and warrant that you meet all of the above requirements.

5. Account Registration and Security

5.1 Creating Your Account

When you register for the Service, you must provide accurate, complete, and current information. You are responsible for keeping your account information current. Inaccurate or misleading information may result in the suspension or termination of your account.

5.2 Account Security

You are responsible for:

  • The security of your account and its use
  • The confidentiality of your password
  • All activity that occurs under your account
  • Immediately notifying the Company of any unauthorized access or use

5.3 Password Management

You must select a strong password and keep it confidential. The Company will never ask you to share your password. If you believe your password has been compromised, change it immediately and notify the Company at support@caterway.io.

5.4 Reporting Unauthorized Use

If you discover that your account has been used without authorization or if you are concerned about the security of your account, immediately contact the Company at support@caterway.io.

6. Subscription Tiers and Payments

6.1 Subscription Tiers

The Service is offered on two subscription tiers:

  • Free: A free tier with basic features; specific features and limitations are detailed on the pricing page
  • Pro: A paid tier with additional features and expanded usage

The features, usage limits, and prices for each tier are displayed on the Service's pricing page.

6.2 Payment Processing

All payments are processed through Stripe, a third-party payment processor. Stripe payments are subject to Stripe's own terms of service, available at https://stripe.com/legal. The Company is not responsible for Stripe's service or any errors.

6.3 Recurring Billing Authorization

By registering for a paid subscription tier, you authorize the Company and Stripe to charge you according to the Billing Period's payment plan. You can revoke this authorization at any time from your account settings.

6.4 Value Added Tax

Prices exclude VAT unless specifically stated otherwise on the pricing page. VAT is added according to the rules that apply to your location.

6.5 Price Changes

The Company may change prices with 30 days' notice. You will be notified of changes via email to your registered email address. If you do not accept the price change, you may cancel your Subscription before the change takes effect.

6.6 Non-Payment

If payment is not made as agreed, the Company may:

  • Suspend your access to the Service immediately
  • Cancel your Subscription
  • Charge late fees and collection costs in accordance with applicable law

6.7 Refunds

Payments made for the Service are not refundable for partial Billing Periods, unless applicable law requires otherwise. No refunds or refunds will be provided for canceling or suspending the Service.

7. Free Trial and Free Tier

7.1 Free Trial Terms

If the Company offers a free trial period, the following terms apply:

  • The trial is intended only for testing the Service
  • The trial is time-limited and/or feature-limited
  • After the trial period, you must pay for the Service or your account will be deleted

7.2 Free Tier Terms

The Free tier is provided "as-is" without warranties. The Company may:

  • Modify or remove Free tier features without notice
  • Discontinue the Free tier altogether
  • Impose usage limits (e.g., inactive monthly accounts)

8. License Grant

The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms and applicable law. This license:

  • Is granted only to you and only for your registered account
  • Does not entitle you to modify, copy, distribute, or sell the Service
  • May be revoked at any time by the Company in accordance with these Terms
  • Does not include the right to use the Service for creating or developing competitive products

9. Acceptable Use

You must use the Service only in accordance with the law and these Terms. The following actions are strictly prohibited:

9.1 Illegal and Harmful Activities

  • Using the Service for any illegal, fraudulent, or harmful purpose
  • Violating any law or regulation
  • Infringing on the rights of others

9.2 Technical Misuse

  • Reverse engineering, disassembling, decompiling, or otherwise attempting to discover the technology of the Service
  • Removing or modifying the source code, algorithms, or technology of the Service
  • Circumventing or disabling protective mechanisms, license verification, or other security measures

9.3 Creating Security Threats

  • Distributing or introducing malware, viruses, Trojans, or other malicious code to the Service
  • Compromising the security or functionality of the Service
  • Unlawfully transferring or obtaining information
  • Unauthorized access to the Service's databases or systems

9.4 Service Abuse

  • Excessive or automated overloading (e.g., web scraping, API overloading)
  • Denial-of-service (DDoS) attacks or similar attacks
  • Use of the Service or its servers in a manner that materially impairs functionality
  • Actions that prevent other users from using the Service

9.5 Unauthorized Automation and Bot Activity

  • Use of bots, web scrapers, or other automated tools without the Company's written permission
  • Using the Service in ways that are not direct human interaction

9.6 Identity Misrepresentation

  • Impersonating another person or making false claims about your identity
  • Using a false email address or personal information

9.7 Intellectual Property Infringement

  • Content shared on the Service that infringes another's copyrights, trademarks, patents, or other intellectual property rights
  • Unauthorized use of another's property, trade secrets, or confidential information

9.8 Competition and Misuse

  • Using the Service to develop, market, or sell a competing product or service
  • Copying or stealing features or information from the Service

9.9 Sharing Login Credentials

  • Sharing your account username or password with others
  • Using another person's account without authorization

9.10 Illegal or Harmful Content

  • Uploading or storing illegal, harmful, offensive, inciteful, or otherwise prohibited content
  • Sharing content related to child sexual abuse
  • Sharing content that promotes discrimination or hate

9.11 Privacy Violations

  • Collecting or sharing the private information of others without consent
  • Monitoring or tracking people without consent

10. Disclaimer Regarding Quote and Content Accuracy

IMPORTANT NOTICE: The Service provides calculation tools that allow users to create quotes, menus, and other content based on user-supplied parameters and data.

THE COMPANY DOES NOT WARRANT:

  • The accuracy, completeness, or correctness of quotes, invoices, or menus
  • Allergen information, nutritional information, or other special requirements in the content
  • Compliance of the content with food safety regulations or other laws
  • The suitability of the content for your end customers or their special needs

THE CATERING BUSINESS IS SOLELY RESPONSIBLE FOR:

  • The accuracy, completeness, and legality of all quotes, invoices, and content provided to end customers
  • The accuracy of allergen and nutritional information
  • Compliance with food safety regulations
  • Agreements and commitments made to end customers

You acknowledge that you are solely responsible for ensuring that quotes and content created with the Service are accurate and compliant with regulations before delivering them to end customers.

11. The Documents You Create with the Service

The Service gives you tools to produce quotes, price calculations, VAT breakdowns, allergen sheets, prep and picking sheets, payment requests and similar documents. Those documents are drafts produced from the information you enter. They are yours, they are issued by you in your own name, and you are responsible for them.

We do not provide legal, tax or accounting advice, and the Service is not an accounting system. A payment request or invoice produced through the Service is a document you send to your customer; it is not a statement that the document meets the invoicing, tax, bookkeeping or archiving requirements of any country. Requirements differ between countries and change over time, and some countries require invoices to be issued in a structured electronic format that the Service does not produce.

Before you send any such document, check that it is correct and that it meets the rules that apply to your business. Your accounting system remains your record of account. If you are unsure, ask your accountant or adviser.

12. Allergens, Diets and Food Safety

You are the food business operator. Under EU food information rules and the equivalent rules elsewhere, responsibility for allergen and food information given to your customers is yours, and it stays yours when that information passes through the Service.

The Service stores and displays the allergen, ingredient and dietary information that you enter, and prints it on quotes, allergen sheets and prep sheets. We do not verify it, we do not know your recipes, your suppliers or your kitchen, and we cannot detect cross-contamination. An allergen sheet produced by the Service is your document.

Check every allergen sheet before you give it to a customer, and keep your own records. Nothing in the Service should be treated as a guarantee that a dish is free of any allergen.

13. Electronic Acceptance of Quotes

When your customer accepts a quote through the Service, they type their name and confirm the acceptance. The Service records the time, the IP address, the browser used, and a copy and a checksum of the exact document that was shown. That record is kept with the quote and cannot be edited.

This is a simple electronic signature. Under Article 25(1) of Regulation (EU) No 910/2014 (eIDAS) an electronic signature may not be denied legal effect solely because it is electronic, and equivalent rules apply in many other countries. It is not a qualified electronic signature, we do not verify your customer's identity, and we do not state what weight any court will give it.

Whether an accepted quote forms a binding contract is a matter between you and your customer under the law that applies to you. If a transaction needs a stronger form of signature, use a service designed for that.

14. AI-Assisted Features

Some parts of the Service use automated language models to help you work faster, for example reading a menu you upload and turning it into products, or drafting a description. To do this we send the content you provide to a third-party model provider listed in our Privacy Policy. Do not use these features on content you may not share with a subcontractor.

AI output is a draft. It can be incomplete, out of date or simply wrong, including on prices, quantities and allergens. Read and correct every AI-generated result before you use it, and never send AI output to a customer unchecked. The result is your content, and Section 19 (User Content and Data) applies to it.

These features are subject to fair use limits, which we may change. We may stop offering them.

15. Quantity and Portion Guidance

Where the Service suggests portion sizes, quantities per guest or shopping amounts, those figures are general starting points, not a calculation for your event. Real requirements depend on your recipes, your guests, the time of day, the length of the event, the weather and much else that we do not know.

Use the figures as a starting point and apply your own judgement. You are responsible for what you order, prepare and serve.

16. Email We Send for You

The Service sends email to your customers in your name, and on the Pro tier from your own sending domain. You are the sender in every sense that matters: you decide who is written to and what is said.

You are responsible for having a lawful basis to contact each recipient and for complying with the marketing and privacy rules that apply to you, including the GDPR and the ePrivacy rules in the EU and the equivalent rules elsewhere. Do not use the Service to send bulk marketing, to contact people who have not asked to hear from you, or to send anything to a purchased list.

We may suspend sending from an account that generates unusual bounce or complaint rates, and we will tell you why. Email delivery depends on receiving mail providers and we cannot guarantee that a message arrives. Where you use your own sending domain, its reputation is yours to maintain and the DNS records are yours to keep in place.

17. Personal Data of Your Customers

For your own account data we are the controller. For the personal data of your customers and guests that you put into the Service (names, contact details, dietary requirements, allergies and anything else you enter) you are the controller and we are your processor.

Our processing of that data is governed by our Data Processing Agreement, which forms part of these Terms and is available on request from support@caterway.io. It sets out the subject matter and duration of the processing, the categories of data and data subjects, our obligation to process only on your documented instructions, confidentiality, security measures, the use of subprocessors and your right to object to a new one, our assistance with data subject requests and with breach notification, and what happens to the data when your account ends. Our current subprocessors are listed in the Privacy Policy.

You are responsible for having a lawful basis for the data you enter, for telling your customers how their data is used, and for not entering data you do not need. Dietary and allergy information can be health-related, so enter only what the event requires.

18. Your Public Pages and Any Directory Listing

The Service can publish a public page for your business and a public quote calculator. What appears there is what you enter. You control whether these are published, and you can unpublish them at any time from your settings.

If we operate a directory of caterers, your inclusion is your choice. You may ask to be removed at any time by emailing support@caterway.io, and we will remove the listing without asking you to justify the request. Where your business name or address is also your personal information, this is in addition to your rights under data protection law, including the right to object under Article 21 of the GDPR.

Search engines and other sites may keep copies of public pages after removal, which is outside our control.

19. User Content and Data

19.1 Ownership

You retain full ownership of all User Content that you upload, create, or store on the Service. The Company does not purchase or take ownership of User Content.

19.2 License to Company

By uploading or storing User Content on the Service, you grant the Company a non-exclusive, worldwide, royalty-free license to use, store, process, copy, and display the Content as necessary to provide and improve the Service. This license includes the right to:

  • Maintain backup copies for security purposes
  • Analyze content to improve the Service
  • Comply with applicable law

19.3 Your Responsibility

You are responsible for:

  • The legality, accuracy, and completeness of User Content
  • Having the right to upload and use User Content
  • Ensuring that the content does not infringe third-party rights
  • Obtaining end customer consent for the use of their personal information

19.4 End Customer Data

You are responsible for:

  • Obtaining lawful consent from end customers for the use of their data
  • Compliance with data protection regulations (including GDPR)
  • The security and confidentiality of data

19.5 Privacy Policy

The processing of User Content and personal information is subject to the Company's privacy policy, available at https://caterway.io/privacy (or elsewhere in the Service).

19.6 Limitation of Liability for End-Customer Data

IMPORTANT: The Company provides the Service as a technical platform and infrastructure tool. The Company acts solely as a Data Processor with respect to End-Customer Data uploaded by Users and shall not be held liable for any acts, omissions, data breaches, regulatory non-compliance, or data handling practices of Users (as Data Controllers) with respect to End-Customer Data. Without limiting the generality of the foregoing, the Company expressly disclaims any and all liability arising from:

  1. A User's failure to obtain proper consents or legal bases for Processing End-Customer Data;
  2. A User's non-compliance with applicable data protection laws, food safety regulations, or other relevant legislation;
  3. Claims, damages, or regulatory actions brought by end-customers or supervisory authorities against a User in connection with the User's handling of End-Customer Data;
  4. Loss, unauthorized disclosure, or misuse of End-Customer Data caused by a User's acts or omissions;
  5. Any consequences arising from a User's failure to adequately inform end-customers about the collection and Processing of their personal data.

19.7 Advisory on Data Protection Compliance

We strongly advise all Users of the Service to:

  1. Comply with all applicable laws: Familiarize yourself with and strictly adhere to all applicable local, national, and international data protection laws and regulations, including the GDPR, Finnish Data Protection Act, and any other legislation applicable in the jurisdictions in which you operate;
  2. Treat data with utmost respect: Handle all End-Customer Data, including but not limited to names, contact details, dietary requirements, allergies, and health-related information, with the highest degree of confidentiality, care, and respect;
  3. Obtain proper consents: Ensure that you have obtained all necessary consents and legal bases before collecting, storing, or Processing End-Customer Data through the Service;
  4. Provide transparency: Maintain clear and accessible privacy notices for your end-customers that explain how their data is collected, used, and protected;
  5. Implement security measures: Adopt and maintain appropriate technical and organizational security measures to protect End-Customer Data against unauthorized access, loss, or disclosure;
  6. Maintain records: Keep comprehensive records of your data Processing activities as required by applicable data protection legislation;
  7. Seek professional advice: Where necessary, consult qualified legal and data protection professionals to ensure that your data handling practices are fully compliant with applicable law.

Failure to comply with applicable data protection laws may expose you to regulatory enforcement actions, fines, and civil liability. The Company shall bear no responsibility for any such consequences arising from a User's non-compliance.

20. Intellectual Property

All intellectual property rights related to the Service belong to the Company or its licensors, including:

  • All software code and programming
  • All design and appearance of the Service
  • Algorithms and techniques
  • Trademarks and logos
  • Documentation and user guides
  • Other creative works

These rights are protected by copyright law and international agreements. Your license to use the Service does not include the right to use these intellectual property rights for any other purpose.

21. Our Liability

21.1 Liability We Do Not Limit

Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for anything else that the law applying to you does not allow to be excluded. If you are a consumer, nothing in these Terms affects your mandatory rights.

21.2 Cap on Liability

Subject to 21.1, our total liability arising out of or in connection with these Terms in any twelve month period is limited to the greater of (a) the fees you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) the price of one year of the Pro subscription as listed on our pricing page at the time the claim is made.

21.3 Indirect Loss

Subject to 21.1, neither party is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or reputation, or for indirect or consequential loss.

21.4 Availability and Backups

The Service is provided as it is. We do not promise a particular level of availability and we do not offer a service level agreement. We take backups of the Service, but backups are a way of recovering from our own failures, not a substitute for your own copies. Export your data regularly.

21.5 If a Limit Is Not Permitted

Where the law that applies to you does not allow one of these limits, that limit applies to the extent permitted and the rest stands.

22. Disclaimer of Warranties

22.1 Service Provided "As-Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

22.2 Excluded Warranties

THE COMPANY EXCLUDES THE FOLLOWING WARRANTIES:

  • MERCHANTABILITY WARRANTY: The suitability of the Service for commercial purposes
  • FITNESS FOR A PARTICULAR PURPOSE WARRANTY: The suitability of the Service for a specific purpose
  • NON-INFRINGEMENT WARRANTY: That the Service does not infringe third-party rights
  • FUNCTIONALITY WARRANTY: The error-free, uninterrupted, or secure operation of the Service

22.3 Technical Issues

The Company does not warrant that:

  • The Service is error-free, fast, or secure
  • The Service works on all devices or browsers
  • Errors in the Service will be corrected
  • The Service is available 24/7 without interruptions

22.4 Your Responsibility

You are responsible for:

  • Determining that the Service is suitable for your purposes
  • Making backups of your data
  • Regularly updating your browser and devices
  • Using antivirus software and a firewall

23. Indemnification

You will defend and indemnify us against third-party claims arising from your User Content, from documents you issue through the Service, from your food and services, or from your breach of these Terms, including reasonable legal costs. We will tell you promptly about any such claim, will not settle it without your consent, and will let you control the defence. This obligation does not apply to the extent the claim arises from our own breach, negligence or wilful misconduct, and it does not apply to you if you are a consumer.

24. EU Data Regulation and Switching Rights

24.1 Applicable Regulation

The following provisions are based on EU Regulation (EU) 2023/2854, which came into force on September 12, 2025.

24.2 Right to Switch Providers

You have the right to switch service providers and migrate from the Service to another service without unreasonable impediments.

24.3 Termination Period for Switching

If you notify the Company of your intention to switch providers, the Company grants you:

  • A minimum 2-month termination period at no cost
  • The right to terminate your subscription without penalty

24.4 Data Export

You have the right to receive all User Content and data in machine-readable formats, such as:

  • JSON format
  • CSV format
  • Other commonly used formats

Data will be provided within at least 30 days of your request and without additional charges.

24.5 Switching Assistance

The Company provides technical assistance for leaving the Service and migrating data. Assistance is provided for at least 30 days without additional charges.

24.6 No Switching Fees

The Company does not charge for switching or export. From 12 January 2027 no switching charge may be imposed under Article 29 of the Data Act.

25. Term and Termination

25.1 Term

These Terms remain in effect until either party terminates them in accordance with these Terms.

25.2 Your Right to Terminate

You may terminate these Terms and your Subscription at any time by:

  1. Canceling your Subscription from your account settings, or
  2. Notifying the Company via email at support@caterway.io

Termination becomes effective at the end of the current Billing Period. Your current period's payment will not be refunded (unless required by law).

Account deletion. Deleting your account from your account settings is not the same as canceling your Subscription. Account deletion takes effect immediately: any active Subscription terminates at that moment, your access to the Service ends, and the remainder of the current Billing Period is forfeited without refund, unless mandatory applicable law provides otherwise. The Service will inform you of this before you confirm the deletion. If you wish to use the Subscription time you have already paid for, cancel your Subscription first as described above and delete your account only after the Billing Period has ended. Upon account deletion, your User Content and personal data are handled as described in Section 25.4 and in the Privacy Policy.

25.3 Company's Right to Terminate

The Company may terminate these Terms and your Subscription in the following cases:

A) For Non-Material Breach:

  • The Company sends you a written warning via email
  • You have 14 days to correct the breach
  • If you don't correct it, the Company may terminate with 14 days' notice

B) For Material Breach:

  • Unauthorized resale or sharing of the Service
  • Uploading content that clearly violates these Terms
  • Using another person's account
  • Compromising the security of the Service

The Company may terminate with 30 days' notice.

C) For Immediate Termination (without notice):

  • Repeated violations
  • Illegal activity or harmful content
  • Non-payment for more than 30 days
  • Using the Service for unauthorized purposes

25.4 Effects of Termination

Upon termination of these Terms:

  • Your access to the Service is revoked immediately
  • User Content is deleted from active systems immediately upon account deletion; residual copies in encrypted backups are purged within 30 days. Billing and transaction records are retained as required by law (e.g. accounting legislation)
  • The Company may otherwise retain data as required by law
  • Payments made are not refunded

25.5 Surviving Provisions

The following provisions survive termination:

  • Limitation of liability and disclaimer of warranties
  • Intellectual property protection
  • Indemnification
  • Applicable law and jurisdiction

26. Changes to These Terms

We may change these Terms. We will email the address on your account and show a notice in the Service at least 30 days before a change that affects your rights or our obligations takes effect, and we will say what changed. Corrections that do not change either party's position, and changes required by law, may take effect sooner.

If you do not accept a change, you may cancel before it takes effect and we will refund the unused part of any period you have already paid for. Continuing to use the Service after the change takes effect means you accept it. The current version and its date are always at caterway.io/terms, and we keep the previous version available.

27. Third-Party Services

27.1 External Integrations

The Service may include links to or integrations with third-party services (such as Stripe payment processor). These services are subject to their own terms of service and privacy policies.

27.2 Company's Liability

The Company is not responsible for:

  • Third-party services or their errors
  • Third-party terms of service or privacy policies
  • Damages caused by third-party services
  • The availability or operation of third-party services

27.3 Your Agreements

You have a direct agreement with third-party service providers. Carefully read their terms of service and privacy policies.

28. Force Majeure

28.1 Definition

Neither party is liable for delay or failure to fulfill the obligations under these Terms if the cause is due to an event beyond reasonable control (force majeure).

28.2 Examples

Examples of force majeure include:

  • Natural disasters (earthquakes, floods, storms)
  • War, terrorism, or violence
  • Government actions or strikes
  • Pandemics or epidemics
  • Widespread cyberattacks or DDoS attacks
  • Service provider outages (such as cloud services)

28.3 Notice Requirement

The party affected by force majeure must notify the other party immediately.

29. Assignment

29.1 Your Assignment

You may not assign these Terms, your Account, or your rights under them to another person without the Company's written consent. Unauthorized assignment is void.

29.2 Company's Assignment

The Company may assign these Terms and your Subscription to another party without your consent in the following cases:

  • Merger of the Company with another company
  • Sale of the Company or its assets
  • Bankruptcy or administrative proceedings

The Company will notify you of such an assignment and give you the opportunity to terminate the agreement after the assignment.

30. Severability

If any provision of these Terms is found by a court to be invalid, incomplete, or unreasonable:

  • That provision is deleted or modified to be valid under applicable law
  • All other provisions remain in full force and effect
  • Both parties intend to preserve the original purpose of the Terms

31. Entire Agreement

These Terms and the Company's privacy policy (available at https://caterway.io/privacy or elsewhere in the Service) constitute the entire agreement between you and the Company regarding the Service. These Terms supersede all prior agreements, understandings, and settlements.

Any modifications to the agreement must be made in writing and signed by representatives of both parties.

32. Waiver

If the Company does not exercise a right or obligation under these Terms, this does not constitute a waiver of that right. Each assertion of a right by the Company must be made separately in writing.

33. If You Are a Sole Trader

The Service is for professional use. If you use it wholly or mainly outside your trade, business or profession, you may be a consumer under the law of your country. In that case the mandatory consumer rules of that country apply to you regardless of anything in these Terms, including any right of withdrawal and the rules on unfair contract terms, and you may bring proceedings in the courts of the country where you live.

34. Law and Disputes

34.1 Governing Law

These Terms are governed by Finnish law, without regard to its conflict of law rules.

34.2 Negotiation Before Proceedings

Before starting proceedings, both parties will try for 30 days to resolve the dispute by discussion. Write to support@caterway.io.

34.3 Venue

If you are a business, the courts of Helsinki, Finland have exclusive jurisdiction.

34.4 Consumers

If you are a consumer, 34.1 and 34.3 do not deprive you of the protection of the mandatory law of the country where you live, and you may bring proceedings there. Finnish consumers may also refer a dispute to the Finnish Consumer Disputes Board (kuluttajariitalautakunta) after first contacting the Consumer Advisory Service.

34.5 Use from Outside the EEA

If you use the Service from outside the European Economic Area, 34.1 and 34.3 still apply, except where the mandatory law of your country says otherwise.

35. Contact Information

35.1 Company Contact Information

If you have questions about these Terms or the Service, please contact the Company:

Company: Gentlio Oy

Business ID: 3644859-5

Address: Sörnäisten rantatie 25 A1, 00530 Helsinki

Email: support@caterway.io

Website: https://caterway.io

35.2 Data Protection Questions

For data protection questions, contact:

Email: support@caterway.io

Refer to the privacy policy at https://caterway.io/privacy.

35.3 Notices

Notices to the Company are sent to the email address above. Notices to you are sent to your registered email address in the Service.

36. Governing Provision

Should any provision of these Terms lack clarity or be subject to interpretation, the parties agree to interpret such provisions in good faith between themselves. The parties acknowledge that the purpose of the agreement is to establish a legal and binding relationship requiring mutual respect and responsibility from both parties.

These Terms of Service are effective as of February 27, 2026.

Last Updated: August 16, 2026

Gentlio Oy reserves the right to modify these Terms. You will be notified of any changes at least 30 days before they take effect.